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Report on the Implementation and Early Outcomes of the Chicago Cook Workforce Partnership’s Career Connect Project

by Amy Terpstra; Katie Buitrago

Jun 12, 2018

In July 2012, the Chicago Cook Workforce Partnership (The Partnership) was awarded a three-yearWorkforce Innovation Fund (WIF) grant from the U.S. Department of Labor Employment and Training Administration. The purpose of The Partnership's WIF project was to design, implement, and test an integrated workforce management information system (MIS), later named Career Connect, that:- Contains comprehensive and useful program- and customer-specific measures acrossfunding streams- Supports varied reporting capabilities; and- Provides the information necessary to adequately serve the needs of the workforce system'scustomers.

The functional goal for the project is to have all Cook County workforce providers that receiveWorkforce Investment and Opportunity Act (WIOA) Title I funds (delegate agencies) using CareerConnect as their data system of record. This included 49 delegate agencies when the project beganand 53 by the time Career Connect was fully implemented in June 2017. Additionally, the goal is toinvite non-WIOA workforce providers to also use the system, though The Partnership cannot mandate its use for non-WIOA providers.

In the following study, we:- Assess whether Career Connect achieved its desired outcomes;- Document the context and operations of Career Connect's design;- Assess the degree to which it was implemented as designed; and- Evaluate stakeholder participation.